How many days in advance can I make a reservation from the website?
As a general rule, reservations must be made from240 days before the date of your stay.
*Reservation start dates may vary depending on the reservation status of each hotel.
*This does not apply in the case of special reservations such as local events and festivals.
I would like to change or cancel my internet reservation.
Please contact the hotel (TEL: 0980-89-2277) or "change/cancel your reservation" on the reservation site.
Can I make a reservation by paying in advance by card?
You can use it when making reservations from your computer or smartphone.
Is there a child price?
If a single person uses a bed in a guest room, the standard rate will be charged, but there is no additional charge if a child of elementary school age or younger uses the same bed as a parent. (Children under elementary school age are free to share a bed)
What is the charge for extending check-out time?
If you check out after the check-out time (10:00 AM), you will be charged 1,000 yen (tax included) per hour. You cannot use the service for more than 3 hours.
Can I reserve a parking lot?
We have ample parking space, so guests can park without a reservation.
I would like to stay in your room and work during the daytime during a consecutive stay.Will there be an additional charge?
For consecutive nights, you can use the room from 10:00 to 15:00 on days other than the day of arrival and departure. (However, this excludes guest room cleaning time.)
There is no additional charge.
If you are staying during the day and do not need cleaning, please contact the front desk.
What are the payment methods?
In addition to cash, credit card (Visa, Mastercard, JCB, American Express, Diners Club), QR code payment (Wechatpay, d payment, PayPay, Merpay, auPAY, Rakuten Pay, Bank Pay, JKOPAY, Alipay+ [Alipay, Alipay Hong Kong) , kakaopay, EZ-LINK, Touch'n Go, GCash, TrueMoney). (As of 2024.8.1)
Do you have pajamas?
Nightwear (separate top and bottom) is available.
We also have items for children.
Is there an extra bed?
Yes, but quantities are limited.
I have a baby who needs milk. Can I boil water in my room?
A pot is available in all rooms.
Can I use the internet in the hotel?
Wi-Fi connectivity is available in all guest rooms.
Do I have to leave my room key at the front desk when I go out?
There is no need to leave it with us, so please manage it yourself.
If you lose your item, please notify the front desk.
What happens if I lose my room key?
If you have lost your room key, please notify the front staff.
If you lose your key, we will replace the key for you and will charge you 5,000 yen (excluding consumption tax).
Do you have an AED?
The hotel is equipped with one, so in case of an emergency, please contact hotel staff or the front desk.
Can I check in early?
Early check-in may not be possible depending on the cleaning situation on the day.
We will check the details from time to time, so please inform the front desk (TEL: 0980-89-2277) of your name and expected time of arrival on the day of your stay.
Please note that early check-in before 11:00 will be charged an additional fee for the previous night's stay.
